Apr 28, 2020
Focusing more on customer experience and customer satisfaction is a smart goal for any sales organization.
Jeff Gothelf works as a coach, consultant, and keynote speaker helping companies bridge the gaps between business agility, digital transformation, product management, and human-centered design. Most recently Jeff co-founded Sense&Respond Press, a publishing house for practical business books for busy executives.
In this episode, Jeff shares how he helps organizations build better products and executives build the cultures that build better products through his background in design and customer experience that ensures that the customer’s voice is front and center in every discussion.
“The real measure of success is—what will people be doing differently and people being your customers, maybe your staff as well, but ultimately your customers, what will they be doing differently if you solve their problems successful?”
– Jeff Gothelf
Subscribe to the newsletter: https://www.senseandrespondpress.com/
“I think most importantly, again, is to really ask yourself, ‘Are you implementing a solution? Are you solving a problem?'”
“Instead of what’s the customer problem that you’re trying to solve, what is the professional challenge you’d like to solve for yourself? And if you solve it, what will you be doing differently?”
“Always dig into the stories in the past, you’ll find it to be super interesting about how people got in where they are.”